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Cancellation & Refund Policy

Last Updated on 4th September, 2024

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This Cancellation and Refund Policy outlines the terms and conditions under which cancellations, refunds, and returns for services and products offered by 51K Growth Consulting & Training LLP will be processed. By accessing or using any of our services or purchasing our products, you agree to be bound by this policy.

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We strongly encourage you to read this policy carefully before making a purchase or booking a session. If you have any questions, please contact us at training@51kgrowthhub.com.

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1. Scope of the Policy

This policy applies to all services and products offered by 51K Growth Consulting & Training LLP, including but not limited to:

  • Online and offline training programs

  • Business consulting and corporate training sessions (online or offline)

  • Online courses available through our website or learning platform

  • Digital products (e.g., eBooks, templates, manuals) sold via our online store

  • Physical products (e.g., branded merchandise) if and when offered

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2. Cancellation and Refund Policies

A. Training Programs (Online/Offline)

  • Cancellation 6 hours before the program starts:

    • 100% refund will be issued to the registered participant.

  • Cancellation after the program starts:

    • No refunds will be issued under any circumstances.

B. Online Courses

  • If the course has not been accessed:

    • You may cancel your purchase within 2 working days of payment, and a refund will be issued after deducting applicable GST.

  • If the course has been accessed (even partially):

    • No refunds will be issued once any part of the course has been accessed or viewed.

C. Digital Products (eBooks, Manuals, Templates, etc.)

  • No Refunds:

    • All sales of digital products are final. Since these materials are delivered immediately upon purchase, refunds are not applicable.

D. Physical Products

  • Cancellation after Delivery:

    • You may cancel your order within 2-3 days of receiving the product, provided the item is returned in its original, unused, and undamaged condition.

    • Refunds will be processed after deducting applicable GST.

    • Shipping costs for returns will be borne by the customer.

E. Consulting and Training Sessions (Online/Offline)

  • Cancellation 24 hours before the scheduled session:

    • 100% refund will be provided.

  • Cancellation less than 24 hours before the session:

    • No refunds will be issued.

  • Missed Sessions:

    • No refunds or rescheduling will be allowed for missed sessions without prior notice.

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3. Refund Process and Timeline

  • Refunds will be processed to the original payment method used at the time of purchase.

  • Refunds will be credited within 5-7 business days from the date of approval.

  • For international transactions, any currency conversion fees or exchange rate differences will not be covered by 51K Growth Consulting & Training LLP.

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4. Exceptions and Non-Refundable Cases

  • Refunds are not applicable for:

    • Purchases made during special promotional offers, bundled packages, or at discounted rates.

    • Subscription-based services or products once access has been granted.

    • Customized consulting services once they have commenced.

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5. Administrative Fees

Refunds may be subject to an administrative processing fee of up to 10% of the transaction amount to cover operational costs, excluding cases where the cancellation is due to an error on our part.

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6. Partial Refunds

  • Partial refunds may be issued only in exceptional cases, at the sole discretion of 51K Growth Consulting & Training LLP, based on the extent of service utilization or unique circumstances.

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7. Force Majeure

In the event of circumstances beyond our control (e.g., natural disasters, government restrictions, or technical failures), 51K Growth Consulting & Training LLP reserves the right to modify or suspend this policy to accommodate affected customers.

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8. Customer Responsibilities

  • Customers must ensure accurate contact details are provided at the time of booking or purchase.

  • For physical product returns, items must be returned in their original packaging and condition without any damage.

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9. Dispute Resolution

  • Any disputes arising from cancellations or refunds will be resolved amicably through discussion.

  • If unresolved, disputes will be referred to arbitration in accordance with the laws of India, with jurisdiction limited to Ahmedabad, Gujarat.

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10. Data Security

We take the security of your data seriously. All transactions are processed securely through Wix.com’s platform, adhering to PCI-DSS standards for credit card processing. Your data is stored on secure servers protected by firewalls.

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11. Policy Modifications

We reserve the right to amend this policy at any time without prior notice. Any updates will be effective immediately upon posting on our website. We encourage you to review this policy regularly to stay informed of any changes.

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12. Disclaimer of Liability

51K Growth Consulting & Training LLP will not be held liable for delays or issues arising from customer non-compliance with this policy or technical failures outside our control.

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Contact Us

If you have any questions, concerns, or requests regarding this policy, please contact us at:
Email: training@51kgrowthhub.com
We are committed to providing fair and transparent policies to ensure a positive experience for our customers.

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