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Duration - 2 Full Days of 8 Hours Each
Mode of Training - In Person on Site or Online for Remote Locations
Cost - Contact Us
For Whom - Customer Service Executives, Customer Service Managers, Sales Professionals, Sales Managers, Key Account Managers, Marketing and Support Staff, Entrepreneurs of All Sizes etc.,
For Which Sectors - All and any business in the category B2B, B2C and B2BC
Requirements to Join - None
Always putting your customer at the center of your business creates a service driven culture. The best and most successful businesses clearly understood this fact.
This two day customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service. participants will learn how to become more flexible communicators who are able to engage better with customers, portray energy, commitment and ownership in each customer interaction.
This two day program will energize your staff to deliver world class service that leaves customers with a lasting positive impression.
After attending this 100% free online training course, you will be able to;
1. Discover the attitude, skills and knowledge needed to be a successful customer service representative.
2. Explain the importance of measuring & benchmarking service as well as the value of a lost customer.
3. Realign their thinking about customer complaints and understand the opportunities in each challenging customer situation.
4. Understand what true customer loyalty is and the importance of their role to ensure a positive customer experience.
5. Understand the concept of plus one's and the value of exceeding customer expectations in each customer interaction.
The Sales Training Delivered by 51K Growth Hub, will be great advantage and experience for all levels of employees. The training mentioned all our daily acts pointwise. Normally, me and our collegue were bored in our previous training programs conducted by other companies but in this training we were not bored for even 5 minutes of time. This program was very much enthusiastic. Everyone should apply this sales program in their career. We wish Pankajji comes again and again to train us in future.
Saji Varghese, Sales Manager
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